Front office, done well.
More than answering the phone.
Your front office, handled.
Frontmere answers calls, qualifies customers, handles scheduling and common questions, follows up where configured, escalates what matters, and hands useful information back to your team — configured around how your business already operates.
Meet customers wherever they reach you.
- Phone
- SMS
- Website Voice
- Website Chat
01
Coverage
Cover & understand
Call coverage
- After-hours answering
- Overflow when the team is busy
- Missed or no-answer calls
- Optional full-time coverage
Customer intake & qualification
- Service need and urgency
- Contact and location details
- Service-area eligibility
- Business-specific qualification rules
Business knowledge
- Services, hours, and service areas
- Approved fees, policies, and FAQs
- Answers based on configured information
02
Action
Schedule & respond
Scheduling
- Checks connected availability
- Books and confirms appointments
- Follows scheduling rules and constraints
- Rescheduling or cancellation where supported
Routing & escalation
- Transfers selected calls
- Escalates urgent or high-priority situations
- Follows configured routing and safety rules
- Notifies the appropriate person where integrated
SMS & follow-up
- Appointment confirmations
- Requested links or instructions
- Approved follow-up conversations
- Incomplete next-step follow-up where configured
03
Handoff
Connect&hand off
Records & team handoff
- Structured call summaries
- Caller, call, and appointment outcomes
- Handoff information and staff notifications where configured
- Transcripts or recordings where enabled and approved
Integrations
- Calendar and scheduling integrations
- Supported CRM or job-management systems
- APIs, webhooks, and automation tools where supported
- Other supported business systems
Business-specific configuration
- Services, fees, service areas, and hours
- Business knowledge and FAQs
- Scheduling and qualification rules
- Escalation and handoff preferences
- AI voice selection & approved voice cloning
Use your own voice!
Optional / future
Expandable as your workflow grows
Optional or future workflows may include the capabilities below. Availability depends on integration and setup; they are not universally enabled out of the box.
- Outbound follow-up
- Lead prioritization
- Multi-resource scheduling
- Other front-office workflows based on integration and setup
Less time tied to the phone.
More qualified work reaching your team.
See Frontmere in action.