Terms of Use

Services

Frontmere provides AI-powered customer communication and business support services. These services may include automated interactions, intake, scheduling support, notifications, reporting, and other operational tools.

An order form or written service agreement may include additional terms; if those terms conflict with these terms, the written service agreement controls for the services it covers.

Accounts and security

You must provide accurate account information, protect account credentials, and promptly notify us of unauthorized access. You are responsible for activity under your account unless applicable law provides otherwise.

Acceptable use

Do not use the services for unlawful, fraudulent, abusive, or unauthorized purposes. Do not interfere with the services, attempt unauthorized access, transmit harmful code, or violate the rights of others.

Customer responsibilities

You are responsible for the accuracy of business information, policies, availability, pricing, and instructions you provide; required permissions and consent; operating your own business; legal compliance; and review of automated responses. You must make any disclosures and obtain any consent required for calls, messages, recordings, or other communications.

Billing and cancellation

Current pricing and applicable taxes are shown at checkout. Paid subscriptions renew automatically.

For paid subscriptions, you authorize recurring charges to your payment method. Paid cancellation prevents renewal while service remains available through the end of the current paid billing period. Additional details appear in our Refund & Cancellation Policy.

Availability and external services

Services are provided as available. Frontmere does not guarantee uninterrupted or error-free operation. Third-party platforms, telecommunications, internet services, and other external systems may affect availability.

Business results

Frontmere does not guarantee leads, appointments, revenue, cost savings, or other business results. You remain responsible for business decisions and customer relationships.

Ownership

Frontmere owns its software, service, branding, designs, and related intellectual property. You retain ownership of your data and grant Frontmere the rights needed to provide the services.

Suspension and termination

We may suspend or terminate access for security, abuse prevention, legal compliance, nonpayment, or material violations of these terms. Provisions that should reasonably survive termination will continue to apply.

Limitation of liability

To the extent permitted by law, Frontmere is not liable for indirect, incidental, consequential, or special damages, or lost profits or lost revenue, arising from or related to the website or services.

Changes

We may update these terms as Frontmere evolves. Continued use after an update means the revised terms apply.

Contact

Questions about these terms may be sent to support@frontmere.com.