Privacy Policy

Information we collect

We may collect business and account information; names, email addresses, phone numbers, and other contact information; customer and service-request information; call, appointment, and interaction information; and billing and subscription information.

Payment providers process payment-card details on our behalf. Frontmere does not store full payment-card numbers.

Demo and AI call requests

The demo request form collects your contact details, business information, selected improvement areas and feature interests, any additional notes, the source page, and submission time.

The Maya call request form collects your name, business name, phone number, industry, preferred call timing, preferred time or context when applicable, and explicit consent to receive an AI-generated call. It also records the consent wording and submission time.

We use the information you provide to respond to your inquiry, tailor a demonstration, and arrange any requested follow-up. Submitting a form does not automatically schedule an appointment or start an AI-generated call.

Demo calls

Like any phone call, a demo call includes audio and basic call details, which may include the calling number and call time. Depending on the demo configuration, a transcript or recording may also be created. Frontmere uses this information only to operate the demo agent during the call and for no other purpose.

Telephony and AI service providers handle this information on our behalf to connect and run the demo call. Any information they keep is subject to the retention settings configured for the demo.

The demo uses a fictional business. Please do not provide sensitive personal information, real payment information, access codes, medical information, or other confidential data.

Maya AI assistant

Frontmere provides an AI assistant, Maya, that visitors can use to ask questions and communicate with Frontmere. If you use Maya, we process the information you choose to provide in the conversation, which may include your name, contact information, business information, questions, and other details you voluntarily submit.

We use this information to provide the conversation, respond to inquiries, understand potential customer needs, and follow up when requested.

Maya is operated using third-party AI communications and technology service providers that process information on Frontmere’s behalf. To load, provide, and secure the chat, these providers may process limited technical information, such as IP address, browser or device information, and information about the webpage from which the chat is accessed.

Browser storage may be used to maintain or restore a chat session across page navigation or reloads. Frontmere does not use this session storage for advertising or cross-site tracking.

Please do not submit passwords, payment-card information, health information, access credentials, or other sensitive or confidential information through Maya.

Website data

Frontmere does not currently use advertising cookies or website analytics. Our hosting provider may process limited technical information, such as IP address, browser details, and request logs, only to deliver and protect the website.

How we use information

We use information to provide and operate services, authenticate users, manage interactions and billing, provide support, maintain security and reliability, communicate with you, prevent misuse, and meet legal obligations.

Service providers

We share information with providers for hosting, authentication, communications, payment processing, security, and infrastructure, including form, email, and AI technology services. These providers process information on our behalf to provide their services.

No sale of personal information

We do not sell personal information.

Retention

We retain information only as long as reasonably necessary for operational, security, legal, and dispute-resolution needs, including appropriate business records.

Safeguards

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is completely secure.

Your privacy rights

Depending on applicable law, you may request access to, correction of, or deletion of personal information. To make a request, email support@frontmere.com. We may need to verify your request, and applicable rights can vary by location.

Updates

We may update this policy as the website or Frontmere’s services evolve. We will post the updated effective date.